Are BonPom products suitable for vegetarians? Except for BonPom Bee Pollen, Yes

Are BonPom products suitable for Vegan? Except for BonPom Bee Pollen, Yes

How do I use the promotional discount code I have received? You can apply your discount code when you are in your View your Cart. Just go to ‘View Cart’ and the coupon/discount code box will be under the products you wish to purchase

How can I check to make sure my order has been processed? As soon as you place an order you will receive an email telling you we have received your order. You will also receive an email when your order has been shipped and is on it’s way to you

If I haven’t received my product but I have received the email what should I do? Email us at with your order number and we will respond to you as soon as possible

What are you delivery options and how much do they cost?
– Royal Mail 2nd Class – £1.40
– Royal Mail 1st Class – £1.49
– Royal Mail Signed For 1st Class – £2.81
– Royal Mail Special Delivery Guaranteed by 1pm – £8.58

Is there FREE delivery? There is FREE delivery on orders over £30

Please read our Returns Policy here

I have received a damaged product. What do I do? Please read our Returns policy here

I don’t like the product I have ordered and I have not opened it, what can I do? Please read our Returns policy here

Is your website secure? We take website security very seriously and that is why we have SSL certification and are PCI compliant

How do you use my data? We look after your data, please view our Privacy Policy here

Are there any Terms & Conditions to using your website? Yes there are, please read them here

I have a question that is not answered in your FAQ’s, how can I find the answer? We would like to be able to help you (and add suitable questions to our FAQs) as soon as possible so please email us at: